At Fishing Equipment Store, we understand that serious anglers demand gear that performs as reliably as their casting skills. That’s why we’ve crafted our shipping and returns policies with the same precision as our tournament-grade fishing equipment.

Shipping Information

We ship worldwide (excluding some Asian and remote regions) to get your premium fishing gear to your favorite fishing spot as quickly as possible.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to suit your angling needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx, arrives within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after shipment
PRO TIP: Choose standard shipping if you’re preparing for an upcoming tournament and need your gear faster!

Returns & Exchanges

We stand behind our gear like we stand behind our casting. However, we understand that sometimes you need to adjust your tackle box.

Return Policy Details

  • Return Window: 15 days from receipt of your order
  • Condition: Items must be unused, in original packaging, and in resalable condition
  • Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on Fillet Knives & Accessories and Fish Hooks unless they arrive defective

3-Step Return Process

  1. Submit Your Return Request
    Email us at [email protected] with:
    • Subject: “Return/Exchange Request – Order #[Your Order Number]”
    • Product name, quantity, and reason for return
    • Your contact information
  2. Receive Your Return Authorization
    We’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions within 1-2 business days.
  3. Ship Your Return
    Package items securely (original packaging recommended) with the RMA number clearly visible. Ship to:

    Fishing Equipment Store
    Returns Department – RMA #[Your RMA Number]
    117 Adelaide Road
    Manchester, US 06040

Refund Process

Once we receive and inspect your return (typically within 3-5 business days):

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval (plus 2-5 business days for your bank to post the credit)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

Want to swap for different gear? Follow the return process above and indicate you’d like an exchange. We’ll:

  • Process your return once received
  • Contact you to confirm exchange item availability
  • Ship your new item with the same care as your original order

Price differences will be refunded or invoiced as needed.

Damaged or Defective Items

If your gear arrives damaged (as rare as finding a secret honey hole), contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover all shipping costs.

International Returns

For our international anglers:

  • You’re responsible for return shipping and customs fees
  • Refunds issued in USD
  • Slightly longer processing times may apply
PRO TIP: For faster service on damaged items, include your order number and “Damaged Item” in your email subject line.

Questions?

Our customer service team fishes for satisfaction just like you fish for trophies. Contact us at [email protected] with any questions.

Tight lines and happy fishing,
The Fishing Equipment Store Team